Richard Baum

How to cope with email overload

New York: Imagine if hundreds of people were talking to you simultaneously about dozens of different topics and each was expecting an immediate response. You'd go crazy, or at least turn up the volume on your iPod. Yet that's what it can feel like when you look at your email inbox: a surfeit of questions, comments and come-ons that invite a speedy reply. We know that it's polite to respond...