Click to play videoLos Gatos (California): The morning of September 11th 2001 started out like any other day for Alice Hoagland and her family.
Hoagland was a flight attendant for a major airline at the time. She wasn't flying that morning, but her 31-year-old son Mark Bingham was onboard United flight 93 headed to San Francisco.
It was this fateful flight that crashed into one of the World Trade Centre buildings.
Hoagland says she's disturbed by what she calls "loose airline restrictions," and "lax passenger screening.
9/11 was a tragedy that caused many people to question the safety of the US skies. Now, five years later, these concerns still linger.
"It was riveting and horrifying. It's a day we're never going to get over," says Alice Hoagland.
Hoagland says, as a flight attendant, she never felt "completely safe" off the ground, she was afraid of terrorism and that she never imagined she'd lose a loved one to it.
"Whether or not I imagined it, the problem is real. The specter of terrorism is real. It was then and we really haven't solved the problems. It is extremely frustrating to see how little progress has been made."
Hoagland no longer works for the airline industry. She has lobbied for bills in Congress that specifically address the issues of terrorism and airline security.
"Cargo security and checked bagged security and even carry on bags security is still mighty mighty poor. We cannot afford to have those kinds of deficiencies in security. There are lots of holes lots of loopholes," says she.
Hoagland is no longer a frequent flier. But there's one trip she takes cross country each year from her California home - to the crash site in Shanksville, Pennsylvania - where she lost her only son and a big part of her own life.
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