Click to play videoPune: A week after CNN-IBN exposed how Air Deccan was overbooking its flights and under reporting passengers on board, a statement duly stamped by the airline's ground-staff at Jaipur airport admits to these irregularities.
"The entire day was a horrible experience and the complete story was sad for me," said Air Deccan passenger, Sandeep Karnawat while reacting to the CNN-IBN expose.
Sandeep and his wife Sonal had booked a flight on Air Deccan's flight number DN605 from Jaipur to Mumbai on the March 7 this year. But when they reached the counter at the Jaipur Airport, they were refused a boarding pass as the airline was already “overbooked”.
"We reached there 45 mins before the scheduled departure. I got my baggage screened. We waited in the check-in queue. After some time, people in front of us started shouting. It was surprising for me and I called the customer service," he tells.
Though the airline has repeatedly denied allegations of overbooking, but a statement on a ticket, signed and stamped by an Air Deccan official at the Jaipur airport clearly confirms that the passenger were offloaded in the pretext of overbooking.
Message written on the side of the ticket states: Due to overbooking passengers were not able to travel from Jaipur to Bombay on March 7, so we are rescheduling ticket and also providing complimentary ticket"
CNN-IBN tried speaking to Manpreet, the Air Deccan ground staff at Jaipur who wrote the statement. But he refused to comment on camera.
"Air Deccan employees told us that we have installed a new system and that it’s due to the new system that it has done overbooking. They said its out of error that we have booked more than our capacity," said Sandeep.
Two-tickets priced at Rs 2,000 each, in reality cost the passenger just double the amount as he had to board another flight, cancel an important meeting, loose important business and time. All of which Air Deccan refuses to compensate.
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