Airlines will have to refund tickets quick

CNN-IBN
May 22, 2008 at 02:37pm IST

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New Delhi: If you cancel your air ticket, now onwards you can expect a refund, and that too on time.

After consumer complaints piled up, the Civil Aviation Ministry is set to issue fresh rules making refunds mandatory within a week.

Airlines will have to cough up refunds immediately in case payments are made by cash and within a week if paid by credit card. Companies also cannot swap refund for another flight. The new rules make it compulsory to refund the entire amount of passenger service fee, congestion surcharge and fuel surcharge on ticket cancellation.

Once this comes into play, domestic airlines, particularly those advertising for tickets at one, two or three rupees will have to come clean as the bulk of their total ticket price consists of these component surcharges.

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