New Delhi: Indira Gandhi International Airport (IGIA) has been ranked second in the 25-40 MPPA category in the Airport Service Quality (ASQ) awards given by the Airports Council International (ACI) for 2011. IGI Airport has steadily improved its quality levels and ranking over the last five years after management was transferred to DIAL.
The airport has moved from an ASQ score of 3.02 in 2007, and a rank outside the top 100 to a score of 4.72 and 6th rank across all categories in 2011.
DIAL thanked the Customs, Immigration and the Central Industrial Security Force for the improvement in the ranking. DIAL also acknowledged its stakeholders - Airports Authority of India, Malaysian Airport Holdings Berhad and Fraport AG - who have been steady pillars of support through this entire journey.
"IGIA has come a long way in the last five years since we took over. We have ensured that quality has become a way of life not just with DIAL employees but with all stakeholders of the IGI Airport family. We are confident that all 30,000 plus members of the IGI Airport family will continue to strive for excellence and we hope to improve our position even further in the coming years," said DIAL CEO I Prabhakara Rao.
With the award IGIA has reaffirmed its position as the premier airport in the country and the true gateway to India. The airport now boasts of an annual passenger capacity of over 60 million, including the state of the art Terminal-3 (T3) which can handle 34 million passengers.
Almost 35 million passengers passed through IGIA in 2011, including 10 million international passengers, both records in Indian aviation. The airport also handled over 600,000 tonnes of cargo and over 300,000 aircraft movements in 2011.