New Delhi: GoDaddy, one of the world's biggest Internet hosting companies and website registration companies, blamed technical problems for a nearly six-hour service disruption that affected some of its more than 10 million customers on Monday.
The company has sent an apology email to its customers from its CEO Scott Wagner and has offered a discount on any new product or renewal to compensate for the disruption.
Text of GoDaddy's email to its customers:
We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.
We let you down and we know it. We take our responsibilities - and the trust you place in us - very seriously. I cannot express how sorry I am to those of you who were inconvenienced.
The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.
At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.
Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.
As a result of this disruption, you will receive 30% off any new product or renewal.* This offer will be available to you for the next 7 days. Simply place source code Apology4a in your cart or mention the code when you call 480-505-8877.
It's an honour to serve you. As always, please call us 24/7 at 480-505-8877 - anytime, for any reason.
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