Click to play videoKolkata: As another call centre employee comes under the crime radar, this time in Kolkata for a credit card fraud, we take a look at how it all happened.
Twenty-three-year-old Sulagna Roy has been accused of buying luxury goods worth $4500 using credit cards belonging to some US clients.
Now if you had the 16-digit credit card number, the three-digit CVC number at the back of the card, the date of expiry and the name as it stands on the card, it could be your ticket to buying virtually anything on the Internet.
That was Sulagna's ticket to conning the US citizens and buying white goods and designer outfits from an American website.
Though police claim the amount that she stole is not very big, it cost the company she works for a great deal of credibility.
Jayshree Infotech, which is part of the B K Birla group, is now struggling to explain to its clients how a fraud like this could take place.
The management had thought it had taken all possible precautions, but now feels there is perhaps no foolproof mechanism to prevent crimes like this.
The Chief Executive Officer of the firm, Rajesh Sarda, says the American website from which goods were being bought should have raised an alarm much earlier.
"Some sort of check and balance should have been there in the software. To detect that the shipment is going to take place in India but the card information is from the US. Now if some American wants to gift it to some Indian in India then again the IP address of the computer has to be in the US. It cannot be from India,” says Sarda.
For Jayshree Infotech, it certainly is a serious setback. But coping with it is perhaps not as difficult as providing tighter data security to its clients in future.
For Sulagna Roy, who has now been remanded in police custody for 12 days, it's certainly the end of the road.
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