ibnlive » India » Delhi

Nov 09, 2012 at 09:26pm IST

Inflated water bills: Time for Delhi Jal Board to fix its systems?

New Delhi: A water bill of Rs 2 crore left a small Delhi family gasping this month. Satvir Kaur and Paramjit Singh were speechless when they saw their bill of Rs 2.39 crore. And it was not just Satvir. Her neighbor Usha Singh also got a water bill for Rs 50 lakh. "We were so tensed.. People like us who earn so less, how can we pay such an amount?" she asks.

In their modest neighbourhood of Hari Nagar in the national capital, many other families got such bills. But the Delhi Jal Board clarified, saying that the distorted bills were because of a glitch, a glitch that caused panic and tense moments to roughly 2 per cent of its customers.

With many other families complaining of receiving similar outrageous bills, perhaps it's time for the DJB to work on its revenue management system better.