Pay passengers for cancelled flight: Court to GoAir

FINAL ORDER: The Commission has ordered GoAir to send the cheques to all the passengers.

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New Delhi: The Delhi Consumer Commission has ordered GoAir to pay Rs 15,000 each to the passengers of a flight cancelled due to a technical snag.

The commission said there wasn't sufficient evidence of a snag and passengers were not informed of the cancellation.

The airline has been ordered to pay up as compensation for the mental agony, harassment, emotional suffering and physical discomfort caused by the cancellation.

The Commission has ordered GoAir to send the cheques to all the passengers within a month, and give details of the payments.

The order was passed in connection with a compensation application filed by one passenger of the cancelled flight.

Apart from awarding relief to the complainant the Commission decided to extend the benefit of its order to all other passengers of the flight as well.

"We hereby direct the Airline to send cheques of Rs 15,000 to all the passengers who were to travel on that flight as compensation for mental agony, harassment, emotional suffering and physical discomfort," PTI quoted the Commission's President Justice J D Kapoor saying in a recent order.

The Commission observed it was high time to punish errant airlines with "deterrent" action for their failure to curb delay or cancellation of flights caused by poor upkeep or poor management of their affairs.

(With PTI inputs)