Click to play videoNew Delhi: The aviation sector has more than doubled in the last four years. With a dozen airlines fighting for flyers, there's more choice and cheaper tickets. However, infrastructure and skilled manpower have not kept up therefore leading to delays and overall consumer dissatisfaction.
"My flight got delayed by four hours and I had to deal with all the hassle. I will be there by around 9,” said a passenger.
In what could set a precedent, the Delhi State Consumer Court has asked GoAir to pay Rs 15,000 to each passenger booked on its flight which was cancelled.
The commission said there wasn't sufficient evidence of a snag and passengers were not informed of the cancellation.
Acting on a consumer complaint the court held – “Oftly-taken excuse of technical snag for inordinately long delay or cancellation of flight is not only a lame excuse but projects poor management".
The airline has been ordered to pay up as compensation – “The mental agony, harassment, emotional suffering and physical discomfort caused by the cancellation”.
The Commission has ordered GoAir to send the cheques to all the passengers within a month, and give details of the payments.
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