CALL CENTRES

  • Ration helpline gets plenty of queries May 19, 2014

    New Delhi: The Ration helpline number of the Delhi government till now has received 90,753 calls related to queries and complaints. "The complaints received so far mostly pertain to non opening of FPS, quality of foodgrains, issue of foodgrains less than the entitlement, service deficiency at the FPS and misbehavior...
  • Call centre employee, who decided to kill himself 6 months ago, found hanging February 2, 2014

    Six months after allegedly fixing the date to kill himself for having a "bad personality", a25yearold call centre employee was on Sunday found hanging in his house in Ghaziabad. Jeevan Sarkar's body was found hanging from the ceiling fan of his rented accommodation in Sector 10, Vasundhara, police official Subhash Atri,...
  • Mumbai: Chargesheet filed in call centre girl's gangrape case at Shakti Mills on July 31 October 9, 2013

    The police on Tuesday filed a chargesheet, against four accused in connection with the July 31 gangrape of an 18yearold telephone operator on the premises of Shakti Mills compound in Mumbai. Besides the statements of 56 witnesses, the 362page chargesheet also includes the statement of the victim, which is recorded under...
  • Two die in Gurgaon call centre clash October 6, 2013

    Gurgaon: Two persons were killed and two others injured in a clash at a Udyog Vihar call centre in Gurgaon on Saturday, police said. Sunil Kumar, 25, an executive at the centre, had come to invite his colleagues to a party after his son's birth but was attacked by Mukesh who...
  • Call centre employee claims 3 of the 5 accused in Mumbai gangrape raped her too September 3, 2013

    Mumbai: A Mumbai woman has now come forward to say that she was also gangraped at Shakti Mills compound in Lower Parel by the same men who sexually assaulted the 23-year-old photojournalist last month. The survivor is a call center employee and just over 18 years was allegedly gang-raped on the...
  • Bihar: Call centre in Madhubani a lifeline for farmers April 10, 2013

    Madhubani: A call centre is proving to be quite a lifeline for farmers in Madhubani in Bihar. It is an initiative by Delhibased Drishti Foundation and is proving to be central to the economy of agriculture in the region. It is a lifeline for the farmers of the Madhubani district,...
  • 10,000 fake call centres running in Delhi, say police January 22, 2013

    New Delhi: Over 10,000 fake call centres are operating in New Delhi and many of them indulge in illegal activities of cheating innocent people, a police officer said on Monday. "Over 10,000 fake call centres are running in the capital which are making around 2 to 2.5 lakh calls daily to...
  • UK prisoners to challenge Indian call centres? August 11, 2012

    London: An innovative scheme to use prisoners with genuine British accents in call centres inside UK jails is being considered by the Ministry of Justice as part of its work programme for prisoners. One of the consumer complaints against British companies who have call centres in India has been that...
  • 'Indian BPOs selling Britons' personal data' March 18, 2012

    London: Indian call centres are selling confidential personal data, including credit card details and medical records, of over 500,000 Britons, a media report said Sunday. Citing an undercover investigation by The Sunday Times, the Daily Mail said the data is being sold by "corrupt Indian call centre workers" to criminals and...
  • Indian call centres used for $ 5 mn scam in US February 22, 2012

    Washington/New York: Federal authorities have cracked down on a Californiabased company that used the services of call centers in India to make fake, very often threatening, debt collector calls to consumers in the US. At a complaint filed by the Federal Trade Commission (FTC), a US district court ordered stopping making...
  • EC to set up 24hr call centres in pollbound states December 24, 2011

    New Delhi: The Election Commission will set up for the first time 24hour call centres to redress electionrelated complaints in all the five pollbound states. Electionrelated complaints can be registered with the call centres by dialling a tollfree number 1950, Chief Election Commissioner SY Quraishi said while...
  • US Bill on outsourcing cause of concern: India December 22, 2011

    New Delhi: India on Thursday expressed concern over the proposed US Call Centre Bill but said that it is premature to assess the impact of the decision on the domestic IT industry. A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres...
  • US bill aims to choke call centres in India December 21, 2011

    Houston: A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India. Introduced by Rep Tim Bishop and...
  • When Rahul becomes Rob at work in UK July 3, 2011

    London: Many call centre employees in India take on western names while interacting with callers, but now a Leicesterbased telesales company has been found guilty of racial discrimination for forcing Indianorigin employees to adopt English names. Employee Rahul Jain, 28, was made to change his name to Rob Matthews, by...
  • Outsourcing health data to Indian call centre January 4, 2011

    London: Health information about Britons should be handed over to Indian call centres to save money, as offices in Delhi and Pune deal with such work at a "fraction" of the British cost, a top official has said. John Neilson, head of the governmentbacked National Health Service (NHS) Shared Business...
  • Own marriage inspires Chetan's new book October 7, 2009

    Mumbai: After 5 Point Someone, One Night At A Call Center and The 3 Mistakes Of My Life, writer Chetan Bhagat is ready with his fourth novel Two States The Story of My Marriage. As the title suggests, the tale borrows largely from the author's own marriage to someone...
  • Call centre employee 'sedated, raped' by colleague August 9, 2009

    New Delhi: A 28yearold employee of a call centre was arrested in Delhi on Sunday after his junior colleague accused him of giving her a sedative in cold drink and raping her in west Delhi, the police said. The 27yearold victim in her complaint at the Paschim Vihar police station alleged...
  • Forbes India: Phaneesh Murthy on outsourcing August 5, 2009

    Until now, the Indian IT services business gained ground on the back of a simple premise. You make a tonne of money by replacing a $125,000 resource with a $40,000$50,000 Indian resource. I would never have changed the model at Infosys, it was too successful there. Here, the premium the...
  • Farmlands turn crime lands in new India June 29, 2009

    Munimpur: For generations, the men of Munimpur worked their sunbaked wheat fields, rising before dawn to till the same soil their grandfathers plowed. That was when the land was made of dirt, not money. In recent years, tens of thousands of villagers across the country sold their fields to industrialists and developers...
  • Jigisha murder accused decline to face identification March 28, 2009

    New Delhi: The three men accused in the murder case of call centre executive Jigisha Ghosh on Friday refused to undergo a test identification parade (TIP), the police said. The police said they will seek the custody of the accused from a city court on Saturday. While addressing reporters, Deputy Commissioner of...
  • Have an electionrelated query? Just dial 47617500 March 25, 2009

    New Delhi: Have an electionrelated query and don't know whom to ask? Simply call the toll free number 47617500 and get an answer by one of the young employees of the Delhi Election Commission's roundtheclock call centre. Answering more than 500 calls every day, the call centre, which has been functioning...
  • Callcentre employee smothered by robbers, say police March 23, 2009

    New Delhi: Police today said the 28yearold callcentre employee, who was found murdered in adjoining Faridabad, was smothered to death and the motive behind the crime appeared to be robbery. A senior police official said the victim, Jigisha Ghosh, was not sexually assaulted and no visible...
  • Call centre employee swindles caller of Rs 47 lakh January 6, 2009

    Hyderabad: In one of the biggest international cyber theft cases in Vizag, a 27yearold HSBC call center employee has been arrested for a fraud of Rs 47 lakh. The Task Force and Central Crime station personnel, in a joint operation on Sunday, took Rahul Kumar into custody two months after...
  • Indian BPO worker takes 'revenge' on Brit customer October 30, 2008

    London: A customer of a British bank has alleged that a worker of the bank's call centre in India meddled with his account and changed his identity with that of an Ugandan divorcee 10 years his senior, for giving him a low performance rating. George Bates of Bristol told the Daily...
  • Love in call centre, Indian operator falls for US client October 26, 2008

    Washington: Most Indians associate call centres with annoying phone calls in the middle of the workday. But American director James Dodson explores through them the possibilities of an intercontinental romance in a new comedy, The Other End of the Line. In filming the story of an unlikely romance between an Indian...
  • Teen held for threatening to blow up Noida call centre October 2, 2008

    Noida: A teenager was arrested for threatening to blow up a telecom major's customer care centre in the Delhi suburb, a police official said Thursday. Ashok Tripathi, superintendent of police, said that 19yearold Brahma Prakash alias Tinku called up the Vodafone customer care centre and threatened to blow it up on...
  • A star studded music launch for Hello September 24, 2008

    Mumbai: The starcast of the forthcoming film Hello came together for the film's music launch on Tuesday in Mumbai. The film is an adaptation of author Chetan Bhagat's novel One Night at the Call Centre. The cast includes Salman Khan, Katrina Kaif, Gul Panag, Sohail Khan, Sharman Joshi and Amrita...
  • BPO employee allegedly raped by cab drivers in Pune August 10, 2008

    Pune: A 22yearold call centre employee was allegedly gangraped in Pune on Thursday. The incident came to light when an FIR was lodged by her 25yearold friend on Friday night. According to the FIR, the victim received a call from her office at 11.30 pm on Thursday. She apparently had to...
  • AIDS expert cautions India's 'call centre Romeos' June 22, 2008

    Kuala Lumpur: A new AIDS threat is rising in India's numerous call centres, where young staff are increasingly having unprotected sex with multiple partners in affairs developed during night shifts, a top AIDS expert has warned. While India has made great strides in bringing down its HIV infection rate, the promiscuity...
  • Chetan Bhagat's stories are a hit with Bollywood May 9, 2008

    Mumbai: India's bestselling author Chetan Bhagat is making his presence felt in the Indian entertainment industry. His two books Five Point Someone and One Night at the Call Centre are being made into films by Rajkumar Hirani and Atul Agnihotri titled Idiot and Hello respectively. Chetan was in Mumbai to...