CUSTOMS

  • Samsung enjoys more customer loyalty than Apple April 6, 2015

    New Delhi: We all love our smartphones and gadgets, but how loyal are we towards the company that has manufactured them? Would we consider buying our next smartphone from the same company or defect to its rival? Customer loyalty goes a long way in defining how a company is being...
  • McDonald's Japan launches complaint app for customers March 11, 2015

    Tokyo: McDonald's Japan is to launch a new smartphone app for customer complaints as it looks to turn the page on a series of scares including the discovery of a human tooth in some fries. The move comes with in-country sales sliding, profits plunging and the burger giant's reputation in Japan...
  • Indian Railways launches the country's first customer complaint mobile app March 3, 2015

    New Delhi: Indian Railways on Monday became the first company in the country to provide customer complaint services on a mobile app besides providing the facility online by launching a complaint management system (Coms). The Coms comprises the mobile app, an online portal backed by a centralised grievance redressal monitoring system...
  • TRAI asks Vodafone to stop using 'unallocated' 111 for customer care services March 3, 2015

    New Delhi: Sector regulator Trai today directed Vodafone to stop using '111' for offering customer care services, as it violates the national numbering plan, and submit a compliance report by March 10. In a direction to Vodafone, the Telecom Regulatory Authority of India (Trai) said that Department of Telecom had issued...
  • Air India crew member caught smuggling 3 kgs gold valued at Rs 78 lakh, claims Customs February 11, 2015

    New Delhi: In yet another major embarassment for national carrier Air India, some of its crew members are alleged to have smuggled gold in the flight. In a letter by the Customs Air Intelligence unit the department has highlighted serious lapses in the customs clearance by the Air India crew....
  • Customs duty may be reimposed in Budget 2015-16: Sources January 19, 2015

    New Delhi: In an upsetting news for consumers, the government is likely to reimpose customs duty at 2.25 per cent in the Union Budget 2015-16. The move will effectively reduce the impact of falling international crude prices. According to sources, more excise hike on fuel has also not been ruled...
  • New system to check suspicious passengers at airport from Thursday November 27, 2014

    New Delhi: An electronic system for alerting authorities about suspicious travellers will be launched on Thursday at the Indira Gandhi International Airport. The new electronic Indian Customs Advanced Passenger Information System (APIS) has been developed by the National Informatics Centre with the help of the Directorate General of Systems under...
  • Government cuts import tariff value on gold, silver November 2, 2014

    New Delhi: The government on Saturday slashed import tariff value on gold to $391 per 10 grams and silver to $551 per kg following weak global price trends. During the last fortnight, the tariff value on imported gold was fixed at $401 per 10g and on silver at $575 per kg. The...
  • Good customer service key for businesses in India: Survey October 28, 2014

    New Delhi: The trend of consumers staying with a company on account of good service experience is picking up in India, says a survey. Also, out of 10 Indian consumers 7 have used social media for customer service response, the study said. "Businesses in India can reap the most rewards...
  • Startup produces custom urns for deceased courtesy of company's 3-D printer October 26, 2014

    Eden Prairie, Minn.: A Minnesota startup is using a 3-D printer to create custom urns shaped like objects that were important to the person whose remains they hold. The Eden Prairie-based Foreverence offers urns that are made with a ceramic material that looks different than the plastic material typically produced by...
  • Bangladesh becoming gold smuggling hub: Officials September 25, 2014

    Dhaka: Bangladesh has seen a huge leap in gold smuggling to neighbouring India, the customs intelligence chief said. Mainul Hossain Khan said his team was catching gold smugglers red-handed every day at the country's two international airports, with bullion brought in mainly from the Middle East and believed destined for...
  • Kerala: Gold worth Rs 35 lakh seized from passenger September 21, 2014

    Kozhikode: About 1.27 kg of gold worth approximately Rs 35 lakh was seized on Sunday by Customs officials from a passenger who arrived at nearby Karipur international airport. The man had arrived here from Sharjah on an Air India Express flight. The gold was found concealed in a loudspeaker in his...
  • Kerala: 1.05 kg gold seized from passenger September 10, 2014

    Kozhikode: Over one kg of gold, valued approximately at Rs 26 lakh, was today seized from a passenger who arrived by a DubaiKarippur Air India Express flight at nearby Karipur International airport,officials said. The gold, weighing 1.05 kg, was concealed in electronic goods and was seized from the...
  • HDFC bank organises secure banking workshop in Odisha September 7, 2014

    Bhubneshwar: HDFC Bank launched its Secure Banking programme and plans to extend it to all its 96 branches across Odisha as part of its efforts to create banking awareness among customers. Speaking about the initiative which was launched in Bhubaneswar, Debashish Senapati, Zonal Head, HDFC Bank, said banking in India...
  • Man nabbed with gold worth Rs 49 lakh at Ahmedabad airport September 6, 2014

    Ahmedabad: A domestic passenger was arrested today at the airport here for allegedly trying to smuggle gold items, some of them hidden inside his body, worth around Rs 49 lakh, customs officials said. The accused, Avinash Kumar, a resident of Jalandhar in Punjab, was intercepted at the city airport on suspicion....
  • Gujarat: Two held with 3.2 kg gold worth Rs 89 lakh from city airport September 3, 2014

    Ahmedabad: Two people were held on Wednesday with 3.2 kg gold worth Rs 88.88 lakh at the Sardar Vallabhbhai Patel International (SVPI) Airport here by the customs department. "Two passengers were held today by the Customs at SVPI Airport, Ahmedabad, trying to smuggle gold bars weighing 3,200 grams," an official...
  • 'I ordered pizza and it came with no toppings. Oh wait, I opened the box upside down': Hilarious Twitter exchange between a man and Dominos is a customer service nightmare September 2, 2014

    A man whose handle is @SadderDre stirred up quite a sensation on Twitter with a seemingly innocuous tweet to Dominos pizza complaining that his pie was delivered without any topping. "Yoooo I ordered a Pizza & Came with no Toppings on it or anything, Its Just Bread @dominos," he tweeted...
  • CBI raids officials of Customs and Central Excise Department August 9, 2014

    Mumbai: The Central Bureau of Investigation on Friday registered three cases under the Prevention of Corruption Act against officials of the Customs and Central Excise department as well as Ispat India Ltd. "Allegedly, customs officials favoured Ispat and in return received bribes between 2006 and 2010. The fact came to light...
  • Doubts surface about Modi in global trade community after deal is scuppered August 2, 2014

    New Delhi: Prime Minister Narendra Modi came to office with a reputation as a businessfriendly leader ready to open up one of the world's biggest markets and sweep away the remnants of the country's socialist past. Now potential investors, some of them foreign firms hoping to exploit new opportunities in India's...
  • India blocks WTO deal on customs rules as deadline nears July 25, 2014

    Geneva: India blocked an agreement on new global customs rules on Thursday, angering fellow members of the World Trade Organization who say Delhi's veto could be costly, economically and politically. At a meeting in Geneva, diplomats from the 160 WTO member countries were supposed to rubber stamp a deal on "trade...
  • Kerala: Gold rods, sheets seized from air passenger June 19, 2014

    Kochi: Nearly 700 grams of gold allegedly smuggled in different forms were seized by customs personnel from a passenger who arrived at the airport from Sharjah on Thursday. The passenger had kept concealed two sixinches long gold rods and four gold sheets, totally weighing 699.5 grams and valued at about Rs...
  • Gold worth Rs 24 lakh seized from passenger May 30, 2014

    Chennai: Gold valuing Rs 24 lakh was seized today from a passenger who arrived at the airport here from Dubai, airport sources said. Officials of Air Intelligence Unit of Customs recovered silvercoated gold rings weighing 770 gm from Muhamad Musammil Basha, a native of Tiruchirappally, they said. He was found carrying them...
  • Gold worth Rs 25 lakh hidden in man's rectum recovered May 28, 2014

    Kozhikode: Eight hundred grams of gold, worth Rs 25 lakh, concealed in the rectum of a male passenger who arrived here from Dubai, was recovered today by Customs officials at the International Airport here. The man, identified as Asharf from Malappuram, arrived here from Dubai by an Air India flight and...
  • Polish politician drank two bottles of wine on a flight and drunkenly shouted 'Heil Hitler!' at a German customs officer March 1, 2014

    A senior politician with Poland's ruling party accused of drunkenly shouting 'Heil Hitler!' at a German customs officer apologized on Friday and stepped down as head of his party's group in the European parliament. Jacek Protasiewicz, by his own account, drank two bottles of wine on a flight from Warsaw to...
  • Bangalore: 54 kg gold seized, largest haul since curbs on metal import February 27, 2014

    Bangalore: Three men were caught in Bangalore on Tuesday after 54 kilograms of illegal gold was seized from them. It's the single largest haul of illegal gold since curbs were imposed on gold import by the Centre to help prop up the falling rupee. "We also came to know that...
  • New customs form for passengers coming to India from tomorrow December 31, 2013

    All passengers coming to India will have to fill in a new detailed customs form on their arrival from Wednesday. It will help authorities check duty frauds and cases of undervaluation as well keep a record of gold jewellery and bullion being brought into the country. Also from January 1, Indian...
  • Three from Singapore held for gold smuggling at Hyderabad airport December 20, 2013

    In the biggest ever catch at Hyderabad airport, customs officials on Friday seized 18 kg of gold and arrested three people. Three passengers from Singapore were arrested on arrival at the Rajiv Gandhi International Airport at Hyderabad, and six kg gold was seized from each of them, said the official. The gold...
  • 11 Chinese detained at Kolkata airport for illegally carrying sandalwood December 5, 2013

    Kolkata:Eleven Chinese nationals have been held at Kolkata airport on Thursday for illegally carrying 270 kg of sandalwood. The Chinese nationals were detained at the NSC Bose International Airport with the cargo worth about Rs 2.7 lakh. But customs officials say the price of sandalwood is many times over in China. All...
  • Twitter introduces Custom Timelines, lets you create timelines with tweets of your choice November 13, 2013

    New Delhi: Twitter introduced a new feature, Custom timelines, which lets you create custom timelines of tweets. Users can control custom timelines by selecting the tweets they want to include. "This means that when the conversation around an event or topic takes off on Twitter, you have the opportunity to...
  • RBI asks banks to charge for SMS alerts on usage basis October 29, 2013

    The RBI on Tuesday asked banks to charge customers for transaction SMS alerts on the basis of usage, instead of imposing a fixed fee, to ensure equity and be reasonable. "Banks are advised to leverage the technology available with them and the telecom service providers to ensure that such (SMS) charges...