London: Indian call centres are selling confidential personal data, including credit card details and medical records, of over 500,000 Britons, a media report said Sunday. Citing an undercover investigation by The Sunday Times, the Daily Mail said the data is being sold by "corrupt Indian call centre workers" to criminals and marketing firms. The report said that two Indians, claiming to be information technology workers at call centres, met undercover...
05:47 PM, Mar 18, 2012
Washington/New York: Federal authorities have cracked down on a California-based company that used the services of call centers in India to make fake, very often threatening, debt collector calls to consumers in the US. At a complaint filed by the Federal Trade Commission (FTC), a US district court ordered stopping making of such calls. Consumers received millions of collection calls from India, and that since January 2010 the operation took...
10:40 AM, Feb 22, 2012
New Delhi: The Election Commission will set up for the first time 24-hour call centres to redress election-related complaints in all the five poll-bound states. Election-related complaints can be registered with the call centres by dialling a toll-free number 1950, Chief Election Commissioner SY Quraishi said while announcing the schedule of elections in the five states on Saturday. The complaints will be redressed within a time-limit and complainants will be ...
10:43 PM, Dec 24, 2011
New Delhi: The Election Commission will set up for the first time 24-hour call centres to redress election-related complaints in all the five poll-bound states. Election-related complaints can be registered with the call centres by dialling a toll-free number 1950, Chief Election Commissioner SY Quraishi said while announcing the schedule of elections in the five states on Saturday. The complaints will be redressed within a time-limit and complainants will be...
10:43 PM, Dec 24, 2011
New Delhi: India on Thursday expressed concern over the proposed US Call Centre Bill but said that it is premature to assess the impact of the decision on the domestic IT industry. A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of...
03:35 PM, Dec 22, 2011
Houston: A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India. Introduced by Rep Tim Bishop and Rep David McKinley, the US Call Center Worker and Consumer Protection Act would also put some aggressive mandates on...
11:22 AM, Dec 21, 2011
London: Many call centre employees in India take on western names while interacting with callers, but now a Leicester-based telesales company has been found guilty of racial discrimination for forcing Indian-origin employees to adopt English names. Employee Rahul Jain, 28, was made to change his name to Rob Matthews, by the Teachares 2 Parents company, which offers 'effortless communication' between teachers and parents. His white colleagues could retain their original...
09:36 AM, Jul 03, 2011
So I received my copy of Bangalore Calling from the publishers and I as I sat down to read it, I almost saw my life flashing by. I have been working in the BPO Sector for about 9 years now and if there is one person who could relate to the book more than anyone else, it would have to be me and of course millions like me who work...
08:49 PM, Mar 22, 2011
London: Health information about Britons should be handed over to Indian call centres to save money, as offices in Delhi and Pune deal with such work at a "fraction" of the British cost, a top official has said. John Neilson, head of the government-backed National Health Service (NHS) Shared Business Services, said the move would help prevent service cuts and contribute to saving 20 billion pounds through efficiency by 2014....
07:00 PM, Jan 04, 2011
Two States -The Story of My Marriage hits bookstores on Friday. ...
02:57 AM, Oct 07, 2009
Man arrested after his junior co-worker complains to police. ...
09:00 PM, Aug 09, 2009
Software services model of Indian companies must change: iGate Corp CEO. ...
06:24 PM, Aug 05, 2009
The wealth gotten from the soil has led to a string of crimes in parts of India. ...
06:54 PM, Jun 29, 2009
The police said they will seek the custody of the accused from a city court . ...
03:07 AM, Mar 28, 2009
Delhi EC's round-the-clock call centre answers your questions. ...
05:51 PM, Mar 25, 2009
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