Customer Service

  • Youth's 'horrid experience' at a Gurgaon restaurant goes viral 12-06-2013 09:20 AM

    New Delhi: Gurgaon-based restaurant Lemp BrewPub & Kitchen became the buzz word on the Internet after a blogpost lashed out at it mercilessly for poor service and false claims. In a blogpost 'How a lunch at Lemp Brewpub Gurgaon turned out to be the most horrid experience ever', a youth...
  • Forced to smile, help-desk workers an unhappy lot 24-02-2011 11:15 AM

    Washington: Customer-service workers who have to fake a smile throughout the day end up sulking and shirk work, affecting productivity. But workers who smile as a result of cultivating positive thoughts, improve their mood and withdraw less, suggests Brent Scott, assistant professor of business at the Michigan State University. "Employers...