Customer Service

  • Youth's 'horrid experience' at a Gurgaon restaurant goes viral 12-06-2013 09:20 AM

    New Delhi: Gurgaon-based restaurant Lemp BrewPub & Kitchen became the buzz word on the Internet after a blogpost lashed out at it mercilessly for poor service and false claims. In a blogpost 'How a lunch at Lemp Brewpub Gurgaon turned out to be the most horrid experience ever', a youth...
  • Nationwide Mobile Number Portability by Feb: Sibal 13-12-2012 10:29 AM

    New Delhi: Telecom Minister Kapil Sibal on Thursday said nationwide Mobile Number Portability (MNP) is expected to be rolled out by February 2013, which will allow users to retain their numbers even if they move from one state to another. "For the timely implementation of the National Telecom Policy (NTP)...
  • Forced to smile, help-desk workers an unhappy lot 24-02-2011 11:15 AM

    Washington: Customer-service workers who have to fake a smile throughout the day end up sulking and shirk work, affecting productivity. But workers who smile as a result of cultivating positive thoughts, improve their mood and withdraw less, suggests Brent Scott, assistant professor of business at the Michigan State University. "Employers...