Customer Service

  • Youth's 'horrid experience' at a Gurgaon restaurant goes viral October 3, 2013

    New Delhi: Gurgaon-based restaurant Lemp BrewPub & Kitchen became the buzz word on the Internet after a blogpost lashed out at it mercilessly for poor service and false claims. In a blogpost 'How a lunch at Lemp Brewpub Gurgaon turned out to be the most horrid experience ever', a youth...
  • Nationwide Mobile Number Portability by Feb: Sibal December 13, 2012

    New Delhi: Telecom Minister Kapil Sibal on Thursday said nationwide Mobile Number Portability (MNP) is expected to be rolled out by February 2013, which will allow users to retain their numbers even if they move from one state to another. "For the timely implementation of the National Telecom Policy (NTP)...
  • Develop human resources to stay relevant: Pranab to banks March 12, 2012

    Gurgaon: State-owned banks should pay more attention to skill-development and improving customer interface to stay relevant in a hugely competitive sector, Finance Minister Pranab Mukherjee said on Sunday. "Good customer service is the heart of banking service delivery. Banking is predominantly a customer oriented business and good customer service is the...
  • Forced to smile, help-desk workers an unhappy lot February 24, 2011

    Washington: Customer-service workers who have to fake a smile throughout the day end up sulking and shirk work, affecting productivity. But workers who smile as a result of cultivating positive thoughts, improve their mood and withdraw less, suggests Brent Scott, assistant professor of business at the Michigan State University. "Employers may think...
  • Banks want to rid off goons called ‘recovery agents’ October 2, 2007

    Mumbai: Off late there has been a an increasing clamour against the forcible loan recoveries. In an effort to clear their names, banks are now striving towards better customer services and default recovery. Bank customers complaining of harassment by recovery agents has now forced banks to improve their customer services...