New Delhi: A rehabilitation services company, which provides artificial limbs to amputees, has been directed by a consumer forum in New Delhi to pay Rs 4.46 lakh to a handicapped man for selling him a defective electric hand. The South West District Consumer Disputes Redressal Forum held the Indian office of UK-based Endolite, an artificial limbs maker, guilty of deficiency in service for not examining the defects in the electric hand left with the company for repairs and instead selling its parts after dismantling it.
"It is apparent the hand fitted by the opposite party (Endolite India) did not work properly and required repair twice. Complainant was having no option except to hand over the defective limb to opposite party. It was duty bound to get the limb examined from the manufacturer as to whether there was a manufacturing defect or not. It failed to do so. Instead, it took the arbitrary and unilateral decision to dismantle the hand and resale the parts on depreciated cost. We find opposite party deficient in providing the service due to which complainant suffered physical and financial loss.. The company is directed to pay Rs 3,91,000 (amount paid for the limb) to complainant.. It is also directed to pay him a sum of Rs 50,000 as compensation and Rs 5,000 as cost of litigation," the bench presided by Narendra Kumar said.
The forum's order came on the plea of Rajasthan native Manish Purohit who had lost his right hand in an accident
12:59 PM, Dec 07, 2012